Payment Policy

Store Name: Grassivo

Owned and Operated by: BAINTHORNE ADVISORY LTD

Company Number: 16479014

At Grassivo, we strive to make your shopping experience for general home and garden outdoor products as seamless and secure as possible. This Payment Policy outlines the specific payment methods we accept, how your financial transactions are secured, and our complete pricing transparency framework.

1. Accepted Payment Methods

We accept all major secure electronic payment channels to provide maximum flexibility at checkout. You can securely settle your balance using:

  • Credit and Debit Cards: Visa, Mastercard, American Express, Maestro, UnionPay

  • Digital Wallets & Express Checkout: Shop Pay, Apple Pay, Google Pay

All transactions are securely authorized by your respective card issuer or wallet provider. We do not accept cash on delivery (COD), bank transfers, paper cheques, or mail-in orders.

2. Transaction Currency & Pricing Transparency

  • Currency: All transactions, prices, and shipping invoices on grassivo.shop are processed exclusively in British Pounds (GBP / £).

  • Hidden Costs: We operate with absolute transparency. There are no hidden administrative costs, packaging fees, credit card surcharges, or recurring subscription bills. The final price you see at your checkout screen is the exact total amount deducted from your payment method.

  • Tax Information: All prices displayed on our product pages are final retail prices for consumer delivery within the United Kingdom.

3. Payment Processing Security & Data Protection

Your financial security is our absolute highest priority.

  • Secure Encryption: Our entire checkout architecture uses standard Secure Sockets Layer (SSL) encryption protocols. This creates a secure, impenetrable link between your web browser and our checkout interface, protecting your sensitive data from interception.

  • PCI-DSS Compliance: Grassivo does not store, log, view, or have access to your full credit or debit card numbers on our corporate servers. All financial transactions are managed by external payment infrastructure gateways that adhere strictly to the Payment Card Industry Data Security Standard (PCI-DSS) enforced by major networks like Visa and Mastercard.

4. Fraud Prevention Measures

To protect both our consumers and our brand, all orders undergo an automated fraud risk analysis at checkout. We reserve the right to cancel any order if the transaction parameters flag high potential risks of unauthorized card usage, mismatched billing-to-shipping locations, or fraudulent activity. If your order is canceled under these safety protocols, we will immediately process a full reversal to the original payment method and notify you via email at info@grassivo.shop.

5. Customer Support Contact

If you experience any technical glitches, declined cards, or checkout issues while finalizing your order, please reach out to our team:

  • Corporate Entity: BAINTHORNE ADVISORY LTD

  • Company Number: 16479014

  • Email Support: info@grassivo.shop

  • Support Hours: Monday to Friday, 8:00 AM to 7:00 PM (GMT)