Contact information

Store Name: Grassivo

Owned and Operated by: BAINTHORNE ADVISORY LTD

Company Number: 16479014

Thank you for visiting Grassivo. We are committed to providing exceptional customer care and complete transparency regarding our business operations. If you have any inquiries regarding our general home and garden outdoor products, order statuses, tracking updates, or return requests, please reach out to us using our official corporate channels below.

Our dedicated customer service team aims to respond to all written email inquiries within 1 to 2 business days.

Official Business Details:

  • Company Legal Name: BAINTHORNE ADVISORY LTD

  • United Kingdom Company Registration Number: 16479014

  • Store Brand Name: Grassivo

Direct Contact Channels:

  • Customer Support Email: info@grassivo.shop

  • Official Website URL: grassivo.shop

Registered Physical Address: All corporate correspondence and authorized product returns must be directed to our physical registered office location in England:

  • Address: THE CHAPEL HOUSE HIGHBRIDGE ROAD, HIGHBRIDGE, EASTLEIGH, ENGLAND SO50 6HN

Customer Service Availability Hours: Our support team operates strictly during the standard business hours listed below. Please note that inquiries sent outside of these times will be prioritized on the following business day.

  • Monday to Friday: 8:00 AM – 7:00 PM (GMT - Greenwich Mean Time)

  • Saturday and Sunday: Closed

  • Public & Bank Holidays: Closed

If you are contacting us regarding an existing order, please ensure you include your full name and your unique Grassivo order number (e.g., #1001) in the subject line of your email so we can locate your details and resolve your query efficiently.